Avaya's Unified Communications product suite allows for real time communication and collaboration from any workspace and implementing it into an existing IT infrastructure requires expertise across an array of Avaya and non-Avaya platforms. Directec staff have undertaken numerous Avaya UC implementations and are specialists in the design and delivery of Avaya's CES, One-X Mobile & Communicator, Presence with IM, voice & video conferencing and messaging platforms.
Avaya's Contact Centre is comprised of a comprehensive suite of products and solutions. Quality data collection, design and implementation of these products requires multiple and talented resources. At Directec, we don't offer a "jack of all trades" approach to contact centre. Our consultants have individual skill-sets offering expertise across a wide range of Avaya's CC suite. Including Contact Centre Elite and Avaya Aura Contact Centre (inc. Email, SMS, Fax, Web Chat & Outbound), Reporting and Call Management (CMS & IQ), Contact Recording and Quality Monitoring (Avaya WFO) and Workforce Management.
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